Shipping Area

Buygow currently ships exclusively to physical addresses within the United States. We do not offer international shipping at this time. Orders placed with a shipping address outside the United States will not be processed or dispatched. Customers must provide a valid, deliverable, and complete US shipping address during checkout.

Shipping Charges

Buygow applies a flat shipping rate of $30 USD per order for all domestic US shipments. The total shipping charge is clearly displayed at checkout before you complete your payment. We do not offer free shipping promotions unless explicitly stated on our official website.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM PT (Pacific Time). Orders placed before 5:00 PM PT on a business day (Monday to Friday) will enter processing on the same day according to our standard schedule. Orders submitted after 5:00 PM PT, on weekends, or during public holidays will begin processing on the following business day.

Processing Time

Orders typically require 1 to 2 business days for processing. During this processing phase, our warehouse team verifies payment, inspects and prepares your pet accessories, packs your items securely, and dispatches the parcel with the designated carrier. Processing time does not include transit duration. Weekends and public holidays are not counted as business days.

Transit Time & Estimated Delivery Schedule

Once dispatched from our warehouse, parcels generally take 6 to 7 business days in transit to reach their final destination. Combining our 1 to 2 business days processing window with 6 to 7 business days transit time, the total estimated delivery timeframe from initial order placement to arrival is 7 to 9 business days.

Please note: Delivery timeframes are estimates. Actual transit times may vary slightly based on final delivery location, courier operational loads, or unexpected external factors.

Shipping Carriers

Buygow partners with reputable third-party logistics carriers (such as USPS, FedEx, or UPS) to deliver your orders securely. The specific carrier selected depends on package dimensions, weight, and the final destination. Carrier details will be provided in your shipping confirmation notice once dispatched.

Order Tracking

Following order dispatch, you will receive an automated shipping confirmation email containing your official tracking number and direct tracking link. Please allow up to 24 hours for tracking status to update on the carrier’s tracking portal. If you do not receive tracking credentials within 3 business days of dispatch, please contact our support team at support@buygow.shop.

Order Changes & Cancellations

You may request a shipping address correction or order cancellation within 24 hours of placing your order. To request a change, email support@buygow.shop immediately with your order number. Requests submitted after 24 hours cannot be guaranteed, as the parcel may have already entered the automated fulfillment or dispatch pipeline.

Customer Responsibility for Address Accuracy

Customers are fully responsible for ensuring that all shipping address details provided at checkout are complete and accurate.Buygow is not liable for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer. If a parcel is returned to our warehouse owing to an address error, the customer will be required to cover a new $30 USD reshipment fee to re-dispatch the order.

Failed Deliveries & Returned Packages

If a delivery attempt fails because the carrier cannot access the premises, the recipient was unavailable, or the package was refused, the carrier may return the parcel to Buygow.Upon receipt of the returned package, we will notify you via the email provided on your order. If you request to have the order re-sent, you will be responsible for paying the full $30 USD shipping fee again.

Lost, Damaged, or Delayed Packages

Buygow is not responsible for transit delays caused by third-party shipping carriers, severe weather events, natural disasters, or seasonal peak shipping volumes.We provide tracking information to help you monitor parcel progress.If your package is confirmed lost in transit, please notify support@buygow.shop within 7 to 9 days of the estimated delivery date so we can assist you in opening a claim with the carrier.

Note on Theft: Buygow cannot be held responsible for packages that are marked as successfully delivered by the carrier tracking system but subsequently reported stolen or missing from the delivery threshold.

Undeliverable Addresses (P.O. Boxes & Military Addresses)

We do not ship to P.O. Boxes, APO, FPO, or DPO addresses. If a restricted address type is entered during checkout, your order will be flagged and held while our team reaches out to collect an alternative physical street address.

Questions About Shipping

If you have any questions regarding this Shipping Policy, package status, or tracking updates, our customer support team is available during operational business hours to assist you.