Introduction

This Return & Refund Policy details the terms, eligibility requirements, and steps for returning pet accessories purchased from Buygow and how approved refunds are processed. We accept eligible returns for both defective and non-defective products within the specified return period. Please review these guidelines prior to submitting a return request.

Return Window

Buygow accepts eligible return requests within 30 days of item delivery. Customers wishing to return an item must contact our support team within this 30-day timeframe. Return requests submitted after 30 days from delivery cannot be accepted or processed.

To initiate a return, email us at support@buygow.shop with your order number, product details, and the reason for your request. If returning due to a product flaw or error, please include relevant descriptions and photographs.

Eligible Returns

We accept returns for both defective and non-defective pet supplies, subject to the terms outlined below:

• Defective Returns: Products that arrive damaged, defective, broken, or incorrect compared to the item ordered.
• Non-Defective Returns: Unused items that the customer decides they no longer wish to keep within the 30-day return window.

All returns must strictly follow the official Buygow return procedure. Customers must contact customer support prior to shipping any parcel back to our facility.

Return Conditions

To qualify for a valid return, items must satisfy the following conditions:

• Products must be returned in suitable condition and include all original packaging, tags, parts, and accessories originally supplied.
• For non-defective returns, items must not show signs of intentional damage, alteration, pet wear, or misuse.
• Customers are expected to take reasonable care of products while in their possession and during protective repackaging.
• For damaged or incorrect deliveries, please retain the original shipping box and protective packaging while your return request is under review.

How to Request a Return

To request a return authorization, contact Buygow at support@buygow.shop within 30 days of receipt and provide the following details:

• Full order number and billing customer name
• Specific product name(s) and size(s) you wish to return
• Clear reason for the return request
• Detailed explanation of any defect, transit damage, or incorrect item received
• Supporting photos or short videos where required to assess reported defects

Once evaluated, Buygow will issue official return instructions. Items sent without prior authorization will not be eligible for processing.

Defective, Damaged, or Incorrect Products

If you receive an item that is damaged during transit, defective, or incorrect, notify Buygow within the 30-day return window. Provide your order details alongside evidence of the problem. If the return is required due to a mistake attributable to Buygow (e.g., wrong item or size sent), Buygow will cover the full return label cost.

Non-Defective Returns

We accept returns for non-defective items within 30 days of delivery if you change your mind or require a different size. Products must meet all condition criteria. For non-defective returns not caused by a Buygow error, the customer is responsible for the return shipping and return label costs.

Return Shipping & Return Label Costs

Return shipping cost allocation is determined as follows:

• Customer Preference / Non-Defective Return: Customer pays for return postage/label.
• Buygow Error / Defective Item: Buygow provides a prepaid return shipping label at zero cost to the customer.

Always follow the exact return instructions supplied by support before sending items back.

Exchanges Policy

Direct product exchanges are not accepted. Buyow does not offer direct product swaps. If you need a different size, color, or item, please submit a return request for your current item under this policy. Once processed, you may place a new order independently on our site at your convenience.

Restocking Fee

Buygow does NOT charge any restocking fees for eligible returns.

Restocking Fee: $0 USD

No deductions will be made from your eligible refund amount as a restocking penalty.

Return Inspection & Review

Upon arrival at our inspection facility, returned items are inspected to verify product condition and compliance with this policy. Customers are responsible for packaging return items securely to prevent damage in transit. If additional details are required, support will reach out via the email associated with the order.

Refund Eligibility & Processing Time

Once a return is inspected and approved, your refund will be authorized. Approved refunds are issued directly to the original payment method used during checkout.

• Refund Processing Time: Within 10 business days following returned item inspection.
• Restocking Deduction: $0 USD (Full purchase price minus applicable non-refundable original shipping where valid).

Please note: Once Buygow issues a refund, your bank or credit card provider may require additional days to post the funds to your account statement.

Late or Delayed Refunds

If you received confirmation of an issued refund but cannot see the credit in your account after 10 business days:

1. Re-check your bank or credit card transaction history.
2. Contact your financial institution or credit card provider, as processing times vary before posting.
3. If you have completed these steps and still have not received your refund, contact us at support@buygow.shop for assistance.

Order Changes & Cancellations

Order modification or cancellation requests must be submitted within 24 hours of placing the order by emailing support@buygow.shop. If an order has already entered warehouse processing or dispatch before the request is reviewed, cancellation is not possible and the parcel must be handled via our standard return process upon delivery.

Delivery Issues & Shipping Enquiries

If your package arrives damaged or missing items, contact us immediately within the return window. For full details regarding delivery schedules, transit times, shipping rates, and address restrictions, please consult our full Shipping Policy.

Policy Modifications

Buygow reserves the right to update this Return & Refund Policy periodically to align with store operations or regulatory changes. Updated versions will be published on this page with a revised “Last Updated” date.