Get in Touch with Buygow
Have a question about product sizing, shipping times, or an existing order? Reach out to our customer support team directly via email, phone, or mail.
Operating Hours
Mon to Fri
(9:00 AM – 5:00 PM PT)
Frequently Asked Questions
Find quick solutions to common queries about sizing, shipping, and store policies.
How do I choose the right size for my pet?
We provide a detailed sizing chart on every product page. Please measure your pet's neck and chest girth accurately before placing an order. If your pet is between sizes, we recommend sizing up for comfort.
How long does shipping take?
Standard orders are processed within 1-2 business days. Delivery within the USA typically takes 3 to 5 business days. International shipping timing varies based on destination.
What is your return & exchange policy?
We offer a 30-day hassle-free return and size exchange policy for unused items in their original packaging. Simply contact support@buygow.shop with your order number to initiate a return.
Are BuyGow accessories safe and durable?
Yes, all BuyGow harnesses, collars, and leashes are crafted with heavy-duty reinforced stitching, breathable padding, and premium hardware designed for daily active use.
